Cancellation Policy

Cancellations made more than 14 days before check in are eligible for a full refund. Cancellations made within 14 days of check in are non-refundable as standard. However, if we are able to rebook some or all of the cancelled dates, we may offer a partial or full refund based on the value of the replacement booking.

For bookings that exceed 28 nights additional rules apply to ensure clarity and fairness.Cancel before check-inIf you cancel before check‑in, all nights after the first 28 are fully refundableThe standard cancellation policy still applies to the first 28 nightsCancel after check-inIf you cancel after check‑in, the next 14 nights after the date of cancellation are non‑refundableAny nights after those 14 nights are refundable but only if they fall outside the first 28 nights of the booking

Yes. A booking does not necessarily need to be paid for in one transaction to be classed as a single booking. Where there are consecutive nights booked it will be treated as one booking.

Please fill out the below online form and a member of our team will be in contact to process your cancellation. Cancellation Request Form – Fill in form Please note: The cancellation date is based on the timestamp created when filling out the above form. Please save a copy of the form for reference.

Change of dates is discretionary and dependent on whether we can reasonably fill the calendar within the allotted time frame. It may be possible to rearrange your booking for an alternative date, given enough notice. If this applies to you, please fill in the below form so that we can discuss this possibility with youCancellation Request Form – Fill in form

Refunds are issued to your original payment method and typically take 5–10 business days, depending on your bank or payment provider.

Yes. The following may not be refunded: Third‑party platform fees Payment processing fees Charges for services already delivered

Every effort has been taken to design this policy with fairness towards our guests, whilst being mindful of the demands on our business. However, we recognise there may be times when guests need to cancel at short notice, incurring a limited refund or potentially no refund. Therefore, we encourage all our guests to consider taking out travel insurance for their stay to enable full protection against any unforeseen circumstances.